Digital Service Delivery Policy

Last Updated: October 9, 2025

Ascend Marketing delivers all products and services digitally. We do not ship physical items. All website, marketing, and credit-based services are fulfilled through secure online collaboration and communication.

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1. Digital Service Nature

All Ascend Marketing offerings—including Website Builds, Website Support, Growth Credits, and Accelerator Credits—are classified as digital services. Work begins once payment or deposit confirmation is received.

2. Delivery Timeframes

Most projects commence within 24–48 hours after purchase or deposit receipt. Project timelines vary by service scope and client responsiveness.

3. Communication & Access

Clients receive progress updates, drafts, and deliverables via email or secure digital platforms. To ensure timely fulfillment, clients must provide required access credentials (Shopify, domain, hosting, etc.) upon request.

4. Completion & Handover

Once services are complete and the account balance is paid in full, Ascend Marketing will release final deliverables or credentials to the client. Ownership transfers only upon full payment.

5. Credits & Time-Based Deliverables

Growth Credits and Accelerator Credits are delivered as scheduled service hours. All sessions are coordinated directly with the client based on project priority and availability.

6. Contact

For any delivery or fulfillment-related inquiries, please contact our support team at support@ascendmktgatl.com.

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Our Commitment

Ascend Marketing is committed to delivering a seamless, digital-first experience that ensures clarity, communication, and results from start to finish.