{"title":"Shopify Support","description":"\u003cp\u003eKeep your Shopify storefront organized, functional, and ready for customers. Ascend Marketing provides practical Shopify support for store configuration, administration, app setup, theme adjustments, and focused technical requests.\u003c\/p\u003e\u003cp\u003eWhether you need a one-time fix or ongoing operational assistance, we define the scope and next steps around your store's priorities. Planning a larger redesign? Explore \u003ca href=\"\/collections\/shopify-website-design\"\u003eShopify Website Design\u003c\/a\u003e. Looking to attract and retain customers? Visit \u003ca href=\"\/collections\/digital-marketing-services\"\u003eDigital Marketing Services\u003c\/a\u003e.\u003c\/p\u003e","products":[{"product_id":"shopify-app-installation-setup","title":"Shopify App Installation \u0026 Setup","description":"\u003cp\u003e\u003cstrong\u003eStarter Service\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFast, one-time installation and configuration of a single Shopify app.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIncluded:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eInstallation of one supported, publicly listed Shopify app\u003c\/li\u003e\n\u003cli\u003eBasic native configuration using the app's standard settings\u003c\/li\u003e\n\u003cli\u003eOne test to confirm the app is functioning\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eNot included:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eApp subscription cost itself\u003c\/li\u003e\n\u003cli\u003eCustom code or API work\u003c\/li\u003e\n\u003cli\u003eData migration\u003c\/li\u003e\n\u003cli\u003eTroubleshooting of an existing, already-broken app setup\u003c\/li\u003e\n\u003cli\u003eOngoing app management\u003c\/li\u003e\n\u003cli\u003eAdditional apps\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eNeed multiple apps installed, custom configuration, or troubleshooting of an existing setup? Ascend can quote that as a Custom Project.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eTurnaround time:\u003c\/strong\u003e 1–2 business days after receiving store access and confirmation of which app to install.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eClient responsibilities:\u003c\/strong\u003e You'll need to provide store access and confirmation of which app to install. Delays in receiving required access, assets, information, or approvals may extend the delivery timeline.\u003c\/p\u003e","brand":"Ascend Marketing","offers":[{"title":"Default Title","offer_id":48575574868160,"sku":"APP-SETUP-ATL","price":50.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/1614\/4320\/files\/shopify-app-installation-setup-5941326.png?v=1793121548"},{"product_id":"45-minute-strategy-session","title":"45-Minute Strategy Session","description":"\u003cp\u003eOne 45-minute video or phone session with Ascend Marketing, focused on a single predefined topic: planning your Shopify website build — goals, scope, timeline, and the right starting package for your business.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIncluded:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eOne 45-minute video or phone call\u003c\/li\u003e\n\u003cli\u003eA short intake form completed before the call to focus the discussion\u003c\/li\u003e\n\u003cli\u003eOne predefined topic — Shopify website build planning\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eNot included:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ePre-call audit or research beyond the intake form\u003c\/li\u003e\n\u003cli\u003eA written strategy document or report\u003c\/li\u003e\n\u003cli\u003eImplementation of any recommendations\u003c\/li\u003e\n\u003cli\u003eFollow-up consulting calls\u003c\/li\u003e\n\u003cli\u003eProfitability, legal, tax, or financial advice\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eAfter you purchase, you'll receive a link to book your session: \u003ca href=\"https:\/\/calendar.app.google\/SRYJHo7EDenLdChc6\"\u003ehttps:\/\/calendar.app.google\/SRYJHo7EDenLdChc6\u003c\/a\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCredit toward your build:\u003c\/strong\u003e If you move forward with a \u003ca href=\"\/products\/shopify-website-build\"\u003eStarter Website Build\u003c\/a\u003e or \u003ca href=\"\/products\/landing-page-build\"\u003eSingle Landing Page Build\u003c\/a\u003e within 30 days of your session, your $100 session fee is credited toward that project.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePolicy:\u003c\/strong\u003e This session fee is non-refundable. If you do not move forward with a website build, the $100 is not refunded.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eTurnaround time:\u003c\/strong\u003e Session is scheduled directly by you after purchase, based on available calendar times.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eClient responsibilities:\u003c\/strong\u003e You'll need to complete the intake form before the call and be available for the full 45 minutes at your scheduled time.\u003c\/p\u003e","brand":"Ascend Marketing","offers":[{"title":"Default Title","offer_id":48594659541184,"sku":"STRATEGY-45-ATL","price":100.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/1614\/4320\/files\/45-minute-strategy-session-1927429.png?v=1793121546"},{"product_id":"shopify-administration-monthly-management","title":"Shopify Administration — Monthly Management","description":"\u003cp\u003eOngoing Shopify store administration with clearly defined monthly service levels. Choose the level of support that fits your catalog, storefront operations, and update volume. All prices are starting rates; final scope is confirmed during onboarding.\u003c\/p\u003e\u003ch3\u003eEssential — From $200\/month\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eUp to 2 service hours monthly\u003c\/li\u003e\n\u003cli\u003eUp to 5 product updates\u003c\/li\u003e\n\u003cli\u003eBasic app and storefront checks\u003c\/li\u003e\n\u003cli\u003eMonthly activity summary\u003c\/li\u003e\n\u003cli\u003eInitial response target: 3 business days\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eGrowth — From $400\/month\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eUp to 5 service hours monthly\u003c\/li\u003e\n\u003cli\u003eUp to 15 product updates\u003c\/li\u003e\n\u003cli\u003eCollection and promotion updates\u003c\/li\u003e\n\u003cli\u003eMonthly performance review\u003c\/li\u003e\n\u003cli\u003eInitial response target: 2 business days\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003ePremier — From $800\/month\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eUp to 10 service hours monthly\u003c\/li\u003e\n\u003cli\u003eUp to 30 product updates\u003c\/li\u003e\n\u003cli\u003eTheme and merchandising updates within allocated hours\u003c\/li\u003e\n\u003cli\u003eBiweekly check-ins\u003c\/li\u003e\n\u003cli\u003eInitial response target: 1 business day\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eService hours and update limits are monthly caps, not completion guarantees. No automatic rollover. Custom development, major redesigns, emergency coverage, and third-party fees are excluded and quoted separately. Response targets refer to initial acknowledgment, not resolution. Appstle recurring billing options will be configured separately.\u003c\/p\u003e","brand":"Ascend Marketing","offers":[{"title":"Essential","offer_id":50594212610240,"sku":null,"price":200.0,"currency_code":"USD","in_stock":true},{"title":"Growth","offer_id":50594212643008,"sku":null,"price":400.0,"currency_code":"USD","in_stock":true},{"title":"Premier","offer_id":50594212675776,"sku":null,"price":800.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/1614\/4320\/files\/shopify-administration-monthly-management-4846271.png?v=1793121548"},{"product_id":"shopify-website-care-monthly-management","title":"Shopify Website Care — Monthly Management","description":"\u003cp\u003eFrom $150\/month. Ongoing Shopify storefront health checks and routine care to identify technical issues early and keep your customer experience consistent.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMonthly storefront and key-page quality assurance review\u003c\/li\u003e\n\u003cli\u003eRoutine theme and app compatibility checks\u003c\/li\u003e\n\u003cli\u003eReview of broken links, navigation, and visible storefront issues\u003c\/li\u003e\n\u003cli\u003eUp to 1 hour of minor corrective updates monthly\u003c\/li\u003e\n\u003cli\u003eMonthly findings and completed-work summary\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eIncludes routine care only; does not include major redesigns, custom development, third-party fees, emergency support, or guaranteed issue resolution. Additional work is quoted separately. Unused hours do not roll over. Monthly recurring billing is configured separately.\u003c\/p\u003e","brand":"Ascend Marketing","offers":[{"title":"Default Title","offer_id":50594213101760,"sku":null,"price":150.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/1614\/4320\/files\/shopify-website-care-monthly-management-9306603.png?v=1793121548"},{"product_id":"shopify-conversion-optimization-monthly-management","title":"Shopify Conversion Optimization — Monthly Management","description":"\u003cp\u003eFrom $300\/month. Continuous Shopify storefront conversion review and targeted improvements designed to reduce friction in the customer journey.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMonthly review of Shopify conversion funnel and key performance indicators\u003c\/li\u003e\n\u003cli\u003eReview of product pages, collection pages, navigation, and cart experience\u003c\/li\u003e\n\u003cli\u003ePrioritized recommendations and monthly improvement roadmap\u003c\/li\u003e\n\u003cli\u003eUp to 2 hours of approved implementation work per month\u003c\/li\u003e\n\u003cli\u003eMonthly results and action summary\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePerformance outcomes are not guaranteed. Paid advertising, full redesigns, advanced A\/B testing platforms, third-party software fees, and large development projects are excluded. Additional work is scoped separately. Unused hours do not roll over. Monthly recurring billing is configured separately.\u003c\/p\u003e","brand":"Ascend Marketing","offers":[{"title":"Default Title","offer_id":50594213363904,"sku":null,"price":300.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/1614\/4320\/files\/shopify-conversion-optimization-monthly-management-9340189.png?v=1793121549"}],"url":"https:\/\/www.ascendmarketingatl.com\/collections\/shopify-support.oembed","provider":"Ascend Marketing","version":"1.0","type":"link"}